Impact of diallog
Increase in First Call Resolution (FCR) Empower agents with
real-time answers to resolve issues on the first try.
Decrease in ramp-up time Get new reps up to
speed quickly
Reduction in AHT (Average Handling Time)
Streamline workflows and resolve issues faster.
Boost in CSAT (Customer Satisfaction Score) Streamline workflows and resolve issues faster.
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Our Clients
Core Features
Understand Better, Assist Better
Real-time, highly accurate call transcription
Supports global customers in 50+ languages
Automatically captures and summarizes key moments
Searchable summaries for faster follow-ups and clarity
AI-Powered Assistance
Instantly understands the live call context to surface the right answers
Fetches accurate responses from your own knowledge base
Reduces resolution time without distracting agents
Delivers consistent, confident answers that build customer trust
Team Performance & CSAT Analytics
Track team performance and key metrics in one unified dashboard
Access all call histories and customer data from a single view
Monitor CSAT across every interaction with dashboards and call logs
Deliver personalised agent coaching using real call and performance data
Frequently Asked Questions
diallog.ai is a real-time AI assistant that helps customer care agents during live calls with smart tools to enhance performance and boost satisfaction.
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